Simply + Green Solutions Retail Store - Customer Service

email : customerservice@simplygreensolutions.com

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Our shipping practices

**Free shipping only available within the continental U.S. (excluding Alaska, Hawaii, and U.S. territories)**

**P.O. Boxes will automatically be shipped with USPS**

**Expedited orders (FedEx Priority Next Day, FedEx 2nd Day and FedEx 3 Day ) must be placed prior to 11am PST for same day shipping (Monday - Friday). Items ordered on Saturday and Sunday will ship the next business day. For special circumstances, please email us at customerservice@simplygreensolutions.com.**

The map below shows an estimated time of arrival. Please note that only expedited shipping methods (3-day select, 2nd day air, and next day air) are guaranteed.

Examples of Shipping Time:

3-Day Select
If placed Monday before 11am PST - arrive Thursday
2nd Day Air:
If placed Monday before 11am PST - arrive Wednesday
Next Day:
If placed Monday before 11am PST - arrive Tuesday


SATURDAY IS NOT A SHIPPING/DELIVERY DAY. Please select your shipping method accordingly.

Orders must be placed prior to 11am PST for same day shipping(only applies to expedited orders. This map should only be used as a rough gauge and not for exact delivery times. Saturday is NOT considered a shipping day. Please select your shipping method accordingly.

APO/FPO

Simply Green Solutions Store is now able to ship to APO/FPO addresses via USPS Postal Service. All shipments to APO/FPO or PO Box addresses are subject to an additional $10 handling fee for each shipment. Please use our FAX ORDER FORM to place your order.

CANADA ORDERS

We now deliver via FedEx to Canada. Deliveries to Canada may be subject to additional tariffs and taxes per local laws and regulations and is the responsibility of the customer to pay VAT and Tariffs into Canada .
Make sure to input a space between Canadian Postal Codes.

Privacy & Security

Simply Green Solutions ("SGS") is concerned about privacy on the Web. We use state-of-the-art SSL encryption in the transfer of all sensitive information. As such, we have created this Privacy Policy to let you know how SGS collects, uses and safeguards the information that is collected and used on simplygreensolutions.com (the "Site"). This Privacy Policy works in conjunction with the Terms and Conditions of Use but does not modify or supersede them.

SGS's Collection of Your Information

In the course of using the Site, SGS may ask you for your name, e-mail address, postal address, telephone number, fax number and other registration information. SGS also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape Navigator, Internet Explorer), the type of operating system you are using, (e.g., Windows '98 or Mac OS), the domain name of your Internet service provider (e.g., America Online, Earthlink), aggregate data about the number of visits to the site and/or aggregate data about the pages visited.

How SGS Uses the Information

SGS uses the non-personally identifiable information ("Aggregate Data") to improve the design and content of the Site. SGS may use the Aggregate Data to analyze site usage as well as create products and services to fit your needs. Also, SGS may share this Aggregate Data with SGS's sponsors, advertisers and other third-party vendors. SGS shall own such Aggregate Data and maintain copies of such as part of its records. Except as otherwise indicated, SGS uses the personally identifiable information ("Personal Information") you provide: (a) to fulfill your requests for our products and services and those of our sponsors and business affiliates and to respond to your inquiries about our offerings; (b) to communicate with you and to assist you with any questions you have about an order you have placed for products and services; (c) to cooperate with government officials or parties in litigation under process of law, or as otherwise required by law; (d) to protect the security or integrity of the site; (e) to protect against a threat of safety or destruction of property; and/or (f) to protect against legal liability. In all cases, however, SGS's agents, employees and contractors who have access to Personal Information are required to protect this information in a manner that is consistent with this Privacy Policy. SGS will not use the Personal Information, except as set forth herein, without your permission; provided, however, SGS shall own all such Personal Information and maintain copies of such as part of its records. SGS may use the Personal Information that it collects to offer you other products or services that SGS believes may be of interest to you. Some of SGS's third party sponsors and/or entities related to your transactions may be supplied with your Personal Information and may use your Personal Information for their own marketing purposes or to send you information regarding products and services that may be of interest to you, however, as with SGS's personnel, any parties with access to such Personal Information are required to act in a manner consistent with this Privacy Policy. SGS also may make its mailing list available to companies whose products and services may interest you. If you do not wish to receive any such information or to allow SGS the right to use your Personal Information as described in this paragraph, please contact SGS in the manner identified in the "Opt-Out" section below. The Aggregate Information and Personal Information may be transferred, distributed or sold as part of SGS or its assets.

How to Contact SGS to Opt-Out

You may choose not to receive such information and/or to allow SGS to use your information in the manner described above by simply notifying SGS directly at info@simplygreensolutions.com. Upon receipt and processing of an "opt out" request, SGS will, within a commercially reasonable amount of time, remove your information from any future marketing communications. Security; No Liability SGS has implemented security measures to help protect against the risk of loss, misuse and alteration of any information under its control. Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on the Site, and SGS and its third party licensors are not responsible for any damages or liabilities relating to any such security failures. Furthermore, the Site contains links to other sites. SGS is not responsible for nor can SGS ensure the privacy practices or content of such other sites.

Cookies

"Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. SGS may use Cookies in order to identify you to the Site so that SGS can provide more customized information and services to you. In addition, the Site may contain advertisements that may contain Cookies. In general, if you choose, you can disable the use of Cookies by reviewing your browser's preferences and options.

Modification of Privacy Policy

SGS may change this Privacy Policy at any time, consistent with the terms set forth in the Terms and Conditions of Use, including by posting the changed or amended Privacy Policy on the site. Your continued viewing of or use of the Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

How to Contact SGS for Any Reason

You may contact SGS with questions or comments regarding this Privacy Policy, updating any Personal Information or anything else related to SGS and/or the Site at info@simplygreensolutions.com

Returns & Replacements

All items from Simply Green Solutions Shop are backed by a fourteen day guarantee. If you are not completely satisfied with your Simply Green Solutions Order purchase, simply follow these three steps and we will promptly send you a full refund (less the original shipping costs and 25% restocking fee if applicable):

1. Email our customer service office at customerservice@simplygreensolutions.com for an authorization code and for the correct return address (some items are sent back directly to the manufacturer).
2. Repack the item(s) in the original packaging.
3. Send your purchase back to the authorized address by any method you wish. We recommend that you have some kind of tracking information in the case your package can not be located. We are not responsible for packages that are lost during transit back to us.

We will immediately send you a complete refund (less the original shipping costs AND less 25% restocking fee if applicable - - - unless we sent you the wrong product - - - ) as soon as Simply Green Solutions Store receives your package and inspects it. You are responsible for the shipping back to us prepaid. Non-prepaid packages will be rejected by our warehouse return department. You are responsible for all charges to our facility for refund or returned item.

Returns/ Refund /Restocking Fees

All NON Simply Green Solutions produced items will require a 25% restocking fee

Returned items must be in new, unused condition in the original box with all documentation and packing included. If we are unable to issue a full refund, you will be issued store credit for your return(s). Basically if we are not able to resell the item as new a new item we cannot be refund or credit your account . Chips that have been opened or used will be issued a store credit. Electronics, DVD's can not be returned once opened.

If something is defective, please let us know immediately and we will send you replacements at no additional charge (for items within 14 days of receipt). Defective items can be returned but the original shipping cost will not be refunded but the 25% restocking fee will be waived. You would be responsible for the shipping back to us. If a new replacement item(s) is sent, included will be a pre-paid label for the return. If the item is not returned within 30 days, there will be a late return charge for processing fees. If the item is not returned at all, you will be responsible for the full item(s) price at the time of purchase.

Payment

We accept Visa , Master Card and American Express